How to Use Agent Time Clock

1) Log in first

• Log in to the company website with your agent account.
• After logging in, click Agent Time Clock in the top menu to open the time clock page.

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2) Clock In (start working)

• When you begin work, click Clock In.
• The system will:
  • Set your status to “Clocked in (working)”
  • Record your Time In
  • Create a new shift in Today Shifts

⚠️ You cannot clock in again until you clock out.

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3) Break time

• Select the correct Break Minutes (0 / 15 / 30 / 45 / 60).
• Click Update Break.

Break time must reflect your real break time for payroll accuracy.

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4) Clock Out (finish a shift)

• When you stop working (lunch break, end of shift, or end of day), click Clock Out.
• Your shift will be closed and hours will be calculated automatically.

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5) Multiple shifts in one day

This system supports multiple shifts per day.

Example:

• Morning shift → Clock In → Clock Out
• Afternoon shift → Clock In → Clock Out

Repeat the same steps each time you return to work.

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6) Notes (IMPORTANT)

Use the Notes box to explain anything unusual about your shift, including:

• Leaving work earlier than scheduled
• Overtime (staying later than scheduled)
• Schedule changes
• Technical issues or system problems
• Any situation the company should be aware of

After writing your note, click Update Note to save it.

⚠️ Notes are required when:

• You leave early
• You work overtime
• Your shift is different from the normal schedule

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7) Check your hours

• Worked Today (total) shows your total hours for the day.
• My Time Records lets you select a date range and view your history and total hours.

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Important rules

• Always Clock In when you start working and Clock Out when you stop.
• Do not leave an open shift overnight.
• Do not create or modify times without permission.
• If you forget to clock in/out or make a mistake, notify your manager immediately.

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